A refund will be available to be processed to all users who have made their application through this website in case of application denial for the Visa by the Government.

Once you have already submitted your application through our website, it is assumed, accepted and agreed that we will begin the submission process inmediately. In case you decide to request a refund after your application has been submitted, you can apply by email to be considered for receiving a partial refund of agency application service fees.

If you believe you need to make a refund request, please contact us using our contact form with the following information:

  • The reason for the request.
  • Full names (exactly as they appear in your passport).
  • Unique transaction ID.
  • The email address you used to make the registration on our website.

All refund requests we receive will be evaluated within 72 hours.

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